Ivr Categorization
Accept a User Input and determine the right category to direct the system. A variation on an Interactive Voice Response (IVR) system.
I forgot my password and need to reset it.
Responses From Spark Variants that Implement the Core Spark (IVR Categorization)
{
"category": {
"name": "Account Management",
"probability": 95,
"follow-up": "Can you please provide your registered email address so we can assist you with the password reset?",
"user_mood": "frustrated"
}
}